Terms of Service

Acceptance of these Terms

By creating an account, joining a community, or using any part of the service, you accept these Terms and our Privacy Policy. If you do not agree with these Terms, do not use the service. You also agree that your information may be processed and stored outside your country of residence, as described in our Privacy Policy.

These Terms are a service agreement. If you downloaded the app through an app store, that store's standard license terms also apply to your copy of the app.

Ettihad Software, registered with the Netherlands Chamber of Commerce under KVK number 42130162, has its registered business address at Morgen 8, 2408 RL Alphen aan den Rijn, Netherlands. There is no public access at this address; visits are by appointment only.

Eligibility and your account

You must be at least 18 years old and legally able to enter into a binding agreement to create an account. You must provide accurate information and keep the sign-in method linked to your account secure. You are responsible for activity that occurs through your account unless you notify us that access was lost or misused.

Communities, managers, and member information

Communities on Ettihad are independent groups run by their own managers. Ettihad does not run communities and is not a member of them. Managers act on behalf of their community and are responsible for how it is set up and operated, for reviewing its settings and payment instructions, and for making sure their use of the service complies with the local rules that apply to them.

Managers may enter information about members and units, such as names, unit numbers, and amounts owed. They must be authorized by their community to enter this information and may use it only for community purposes. You are responsible for the accuracy of the information and files you submit, including payment-proof images.

Financial records, not payment services

Ettihad is a recordkeeping tool. We are not a bank, payment processor, money transmitter, or escrow service, and we never hold, receive, or transfer your community's money — dues, contributions, or payments between members and their community. Members pay their communities directly, outside the app, using whatever payment methods the community chooses. Any fees we may charge for the Ettihad service itself (see “Fees and future charges”) are separate from your community's money.

Payment-proof images and financial entries are records for the community's own review. A recorded payment is not a guarantee that a payment was actually made or received. Disputes about dues, payments, or balances are between you and your community; Ettihad is not a party to them.

Acceptable use and community standards

You may use Ettihad only for lawful community purposes. You must not impersonate others, upload harmful or illegal content, manipulate financial records, send spam, interfere with the service, or misuse the AI assistant.

There is zero tolerance for abusive, harassing, hateful, or otherwise objectionable content. We remove content that breaks these standards and may suspend or remove responsible accounts. You can report content in the app or at support@ettihad.org, and you can contest a removal decision the same way.

Your content

You keep ownership of the content you submit — payment proofs, photos, announcements, comments, files, and other material. You grant Ettihad a limited, non-exclusive, worldwide license to host, store, display, and process that content solely to operate and improve the service. This license ends when the content is deleted from the service.

You are responsible for the content you submit. You confirm that you have the rights needed to share it and that it does not break the law or violate the rights of others.

Our intellectual property and your app license

The Ettihad service — including the app, website, design, and branding — belongs to Ettihad and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the app for its intended purpose. You may not copy, modify, resell, or reverse engineer the service except where the law expressly permits it.

If you send us suggestions or feedback, we may use them without any obligation to you.

Fees and future charges

We may introduce fees for some or all features of the service in the future. If we do, we will announce the pricing clearly and give reasonable advance notice in the app or by email before any fee takes effect. No charge will ever start without your explicit confirmation of the purchase or subscription.

If you do not agree with a fee, you can stop using the affected features, or stop using the service and delete your account. Using a paid feature after its price takes effect means you accept that price.

AI features

The AI assistant and AI-based receipt reading can produce incomplete or incorrect results. AI output is a suggestion, not a decision: managers must review AI-suggested information before relying on it. AI output is not financial, accounting, or legal advice, and you are responsible for the decisions you make based on it.

Fary-live, the live voice conversation with Fary, connects you only with an AI assistant, not a person. It is not a telephone service: it cannot call another person or a phone number, and it cannot contact emergency services. In an emergency, use your normal phone service.

Fary may give wrong amounts, balances, dates, or reminders. Check important details in your community records before you rely on them. A change to your community happens only after you tap Confirm on its card on the screen; a spoken “yes” is not enough.

Fary-live is available only to Ettihad account holders who meet the minimum age of 18 in these Terms. Fary-live may not be available or may not work in some countries or networks because of local rules.

Service availability, changes, and third-party features

Ettihad is provided “as is”. We work to keep the service available and accurate, but we do not guarantee uninterrupted, error-free, or universally suitable service. We may change, add, or retire features, with reasonable notice for material changes.

Ettihad currently supports buildings and communities located in Egypt, Saudi Arabia, the United Arab Emirates, Jordan, Qatar, Iraq, and Lebanon. Managers and members may access their communities while living or travelling in other countries, subject to local availability and applicable law.

Parts of the service rely on third-party features. Address-search suggestions are provided using Google Maps features; by using address search you also agree to the Google Maps/Google Earth Additional Terms of Service and acknowledge the Google Privacy Policy. Map imagery is provided by OpenStreetMap (© OpenStreetMap contributors).

Disclaimers, liability, and indemnity

To the maximum extent permitted by law, Ettihad is not liable for indirect or consequential damages, loss of data or profits, community decisions, content submitted by users, or disputes about payments and dues. Where liability cannot be excluded, our total liability for all claims combined is limited to the greater of EUR 25 (or its equivalent in your local currency) and the amounts you paid us for the service in the 12 months before the claim.

If your unlawful use of the service, or content you submit, causes a third party to bring a claim against Ettihad, you agree to compensate us for the resulting losses, to the extent the law of your country of residence allows.

Nothing in these Terms takes away rights that consumers have under mandatory law and that cannot be waived by agreement.

Suspension, termination, and survival

We may suspend or restrict access if we detect misuse, security risks, or activity that could harm a community, other users, or the service — and where reasonably possible we will tell you why. Your access to a community can also end when you leave it or when its managers remove you under the community's own rules.

You may stop using the service at any time and delete your account from the app settings. Provisions that by their nature should continue — including the records retention described in the Privacy Policy, the liability limits, and the governing-law clause — survive termination.

Governing law, consumer rights, and disputes

These Terms are governed by the laws of the Netherlands. If you live in a country whose mandatory consumer-protection or data-protection rules apply to you, nothing in these Terms deprives you of the protection of those rules.

If you have a dispute with us, contact support@ettihad.org first — most issues can be resolved directly. Disputes that cannot be resolved this way are subject to the competent courts of the Netherlands, unless mandatory law in your country of residence gives you the right to a different forum.

Changes to these Terms

We may update these Terms from time to time. Each version has an effective date shown at the top of this page. For material changes we will give advance notice in the app or by email, and where the law or the nature of the change requires it, we will ask you to accept the updated Terms again. If you do not agree with an updated version, stop using the service; continuing to use it after the effective date means you accept the update.

General terms and contact

If part of these Terms turns out to be unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours as part of a reorganization or sale of the service, with notice to you. These Terms, together with the Privacy Policy, are the entire agreement between you and Ettihad about the service. We are not responsible for delays or failures caused by events beyond our reasonable control.

Questions about these Terms? Contact support@ettihad.org.